Art Morrical



Skills Summary

PMP, ASQ CQE, TL 9000 Auditor, QMS

Employment History

Alcatel-Lucent/Lucent Technologies/AT&T Bell Labs (Quality Manager)         Naperville, IL             1985 – Present

Ø      Project Manager of TL 9000 implementations; automating metrics collections within 3 months; Project managed customer TL 9000 metrics and customer reports

Ø      Quality Manager of major carrier product (5ESS Switch) – improved reliability through root cause analysis and metrics;  Improved on time delivery from 69% to 97% by aligning requirements, documentation and software schedules

Ø      Saved customers $20.2 Million in cost avoidance in Software updates

Ø      Negotiated TL 9000 industry requirements as Alcatel-Lucent delegate and founding member of the QuEST Forum, lead Section 6 Outage Team of Version 4.0 of the TL 9000 Measurements Handbook

Ø        Project managed the first TL 9000  multi-country registration for a 5ESS Switch project 

Ø        Lead the Software Process Assessment project for CMMI improvement

Ø        System field testing and quality systems engineering

GTE Communication Systems    Northlake, IL                                         1982 – 1985




Ø      Masters of Science in Computer Science, 1989 North Central College,  Naperville, IL

Ø      Bachelor of Science Degree in Electrical Engineering Technology, 1982 Bradley Univ. Peoria, IL



TL 9000 Consulting

Library Consulting

Quality and Project Manager with PMP (Project Management Professional)  in hardware and software technology




Professional Affiliations

QuEST Forum Leadership Council

Vice Chair, Great Lakes TL 9000 Special Interest Group

Project  Management Institute (PMI) Chicago Chapter PMP

American Society for Quality Chicago Chapter (ASQ) Certified Quality Engineer (CQE)

American Library Association (ALA)

Association for Library Trustees, Advocates, Friends and Foundation (ALTAFF)

Illinois Library Association





Art Morrical
225 Bastian Drive
Sugar Grove, IL 60554(630) 466-1155 home
(630) 567-2786 cell